Frequently Asked Questions

 

Where is your resort located?

We are located in Baranggay Saavedra, Moalboal, Cebu, Philippines.

 

How far is Club Serena Resort from the airport?

Club Serena Resort is located 3 hours away from Mactan Airport or 2.5 hours away form Cebu City.

 

How do we get to Club Serena Resort?

For private transportation, we offer our resort van for rent. Please email us to arrange your transfers and inquire for rates.

 

Is Breakfast included in the rates?

No, breakfast is not included in our rates.

 

Do you have Ala Carte Menu. Do you have Buffet?

Our bar and restaurant is fully equipped to serve breakfast, lunch, dinner, snacks and everything in between. Buffet meals are however, available to groups of 20 – 300 people. Buffet meals are arranged and pre-ordered.

 

Can we bring our own food?

No. Bringing of food is strictly not allowed. Corkage fees will be charged.

 

Are pets allowed?

We do not allow pets in the resort.

 

Are there other additional charges we should know of?

12% VAT is mandatory, which will be added onto your bill. A 5% service charge for all Bar & Restaurant bills will apply as well.

Additional credit card fees do not apply if settling your bill via credit card.

 

CLUB SERENA RESORT HOUSE RULES & POLICY

CONFIRMATION is only upon receipt of deposit equivalent to 50% of the room charges for each day for at least 15 days prior to arrival date for off-seasons and at least 2 months prior to arrival date for peak-seasons. Full payment of balance and other charges incurred during your stay will be settled in full upon check-out.

1. All communications pertaining bookings, reservations, reduction, cancellation, deposits, etc. should officially be in writing, addressed to and officially acknowledge by the Resort Management.

2. All bookings accepted by the Resort will be considered temporary blockings and may be released

3. The Resort reserves the right to release all confirmed rooms for non-payment of deposit or pre-payment

4. The Resort reserves the right to refuse registration of groups of fits for non-compliance of the required

5. All Resort guests should be registered upon check-in. As a general policy, we do not allow “Joiners”.

CANCELLATION – We do not honor refunds for cancellation but you may use your paid room accommodation whenever you desire on any date most appropriate for you. Your appropriation is valid for One (1) Year. In case of illness that the Guest is physically incapable of going to a resort or other similar situations that it may become improbable for the Guest to enjoy the resort, you may give your paid accommodation to another person or sell it and we will honor it. And you may also request for us to convert it to a Gift Certificate for someone else as a gift from you. Your paid room accommodation is transferable for as long as you coordinate and communicate with us as to your Guest preference. Please reserve in advance since we only have 12 Cottages, the Resort is usually

PROTECTION CLAUSE – In the event of any drastic increase of operational expenses or government tax, the Resort reserves the right to increase the room rate quoted without prior notice.

CHECK-IN TIME: 2:00PM / CHECK-OUT TIME: 12:00 NN
Check-out time is exactly 12:00noon. Non compliance will be charged as follows:

• Excess of 1 hour – Php 1,000.00
• Excess of 2 hours – Php 1,500.00
• Excess of 3 hours – Php 2,500.00

EXTENSIONS are only considered provided if there are no guests booked on that room for a limit of 3 hours

EXTENSIONS without charge only allowed up to 3:00 pm, if there is no prior booking.

Any breakages / lost of item inside the cottage caused by the Guest occupants during their stay will be charge to their personal accountability and will be settled in full upon check-out. The amount to be charge is based on the price acquisition of such item/s or the actual quote.

No bringing of food allowed. Our restaurant is fully equipped to serve all your catering needs or else our business.

Thank you for abiding by Club Serena Resort’s Policies. We look forward to serving you.

 

Payment Instructions/Mode of Payments

  1. You can pay through PAYPAL. Just give us your email address so we can send to you the PAYPAL REQUEST MONEY. (No account in Paypal?) You can create an account in Paypal as long as you have your credit card.

PAYPAL Account Name : MOKIKO Development Incorporated

PAYPAL Email Address : nudibranch@clubserenaresort.com

  1. Money Transfer thru Western Union. Please check their website for online credit card payment at www.westernunion.com.

Recipient : ERMELINDA E. GARCIA

Address : Barangay Saavedra, White Beach, Moalboal, Cebu, Philippines
Telephone : 63+32+4172445
Mobile : 0920-9028888

  1. Deposit to the following bank accounts.
  • PESO Savings Account

Account Name:  MOKIKO DEVELOPMENT INC.
Bank Name      :  Metrobank
Account Name:  401-3-40150078-3 Peso Savings Account
Address            :  A.S. Fortuna Mandaue City, Cebu

  • PESO Checking Account

Account Name:  ERMELINDA E. GARCIA
Bank Name      :  Citibank
Account No.     : 0026030969 Peso Checking Account
Address             : Citibank Manila-Makati Branch
Swift Code        : CITIPHMX

  • International/Dollar Account

Account Name :  ERMELINDA E. GARCIA
Bank Name       :  CITIBANK Dollar Account
Account #          :  8141109457
Address              :  Citibank Manila-Makati Branch
Swift Code         :  CITIPHMX